FAQ - OCEANA, SOUTHAMPTON

Q: Will I get asked for identification?

A: We will ask for identification from people that appear to be under 18 years, If you get asked for Identification please do not be offended our staff are just doing their job.

Q: What Identification will you accept?

A: We will accept a valid photo card driving licence, a valid passport or identification card with the PASS hologram on it. For more information on The National Proof of Age Standards Scheme (PASS) please visit their website at www.pass-scheme.org.uk.

Q: How secure is your site?

A: All of your personal and payment details are communicated through a secure encrypted gateway.

Q: What is 3D-Secure?

A: 3D-Secure is a new and increased method of security when shopping online. Although not compulsory yet, we have adopted this system to offer you a safe shopping experience with us. When going through the payment stages you will be asked to enter your 3D-Secure password which only you will know and only after your bank has approved it will payment be taken.

Q: How long with delivery take for purchased products?

Q: Do I need cookies enabled to use your websites?

A: Yes, our website uses cookies to temporarily store information about the products you are ordering. It also uses cookies to maintain your logged in status.

Q: How do I enable cookies?

A: It depends on which browser you use. Here are some links to help out with the most common web browsers:

Firefox http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Chrome: http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416

Safari: http://support.apple.com/kb/PH11913

Q: How will the venue know how many tickets I've purchased?

A: This is recorded within the bar code on the ticket that you can print off from your user account area. The venue will be able to recall your ticket details when they scan the barcode on the night.

Q: Will I receive actual tickets through the post?

A: No, our online tickets are essentially e-tickets meaning that the ticket you print off is your ticket.

Q: Must I have all my party members in the queue with me at the same time?

A: Yes, all party members will need to arrive together in one group as we are unable to accept part-groups on a single ticket sale.

Q: I've ordered 4 tickets; will I need to print off 4 confirmations?

A: No. You will only need one confirmation per transaction regardless of how many tickets you ordered at that one time.

Q: I can't print off my confirmation as my printer's not working/ I don't have a printer. What do I do?

A: You can access your ticket at any computer with an internet connection. Just log-in to your account area and print it off from there.

Q: I have booked a booth or purchased a club pack. Is this treated differently at the club?

A: Please present your confirmation at the door on your arrival whereby you will be met by our party host who will assist you with your purchase. With booths or club packs you do not need to queue!

Q: I cannot make it anymore on the night that I purchased tickets for. Can I get a refund?

A: Tickets purchased online or via the phone are non-refundable and non-transferable.